How long will it take to get something delivered?
A priority delivery will be collected within 30 minutes of booking (subject to your location) and delivered immediately.
A surcharge applies on top of the per kilometre rate for a priority delivery.
A standard delivery will be collected and delivered within 1-4 hours.
Do you only transport medical goods?
We transport a wide range of goods including mail, documents, veterinarian supplies and consumables.
Give us a call on 1300 884 801 to see how we can help.
Do I need to book in advance?
If the job is urgent simply call and we will process it straight away.
If you know in advance that you require a delivery you can call 1300 884 801 or e-mail us (firstname.lastname@example.org) to book in advance.
How will payment be arranged?
When commencing service for a new client we will ask who the contact person is for accounts. Our Administration Manager will e-mail that person an invoice following the end of the month. Account details are provided for payment.
Can I see the progress of my delivery in real time?
If you require tracking capabilities we can provide login to our electronic management system.
By entering the job security number provided to you on booking, you will be able to see the status of your delivery- awaiting pick-up, collected, in transit and delivered.
What proof of delivery is provided?
MedServ require an electronic signature and full name of the person receiving the goods on delivery.
This information can be provided upon request- just call or e-mail us.
Can you transport large items?
If our fleet of work vehicles are unable to hold the large items, our vans can be dispatched.
If you have an even larger item that cannot be held by our van, trucks with tail lifts can be arranged.
Can you transport waste products?
This depends on the type of waste and where it is being delivered to. If you have a regular service requirement for waste product transport, MedServ would be required to apply for a specific licence.
Call us if you have need for waste product transportation to discuss further.
Do you transport temperature sensitive goods?
Our vehicles are not refrigerated.
However, we currently have contracts to transport temperature sensitive goods that are pre-packaged.
MedServ ensures ambient temperature is maintained in vehicles at all times.